Responsible Gaming

1. Our position

Aurum Crest Casino is the name of a promotional merchandise concept operated by Galenori Promotions. The name and visual language reference classic casino-night style, but the website is not an online casino or gambling operator. Visitors cannot stake money, purchase credits, play games of chance, place bets, open a gambling account, deposit funds or withdraw winnings.

We restrict the campaign to adults aged 18+ because of its casino-inspired branding and because the giveaway rules require a clear adult audience. The age gate is an access notice, not an invitation to gamble and not a substitute for parental or device-level controls.

We do not accept gambling deposits and cannot process self-exclusion from third-party gambling operators. If you need to exclude yourself from a casino, class 4 venue, betting service or other operator, contact that operator or the Gambling Helpline for guidance.

2. The Aurum Crest promotion

The Inner Circle Merch Drop is a free promotional draw for non-cash merchandise. Entry requires no purchase, deposit, wager, subscription, casino account or gameplay. Paying money cannot create an entry or improve the chance of winning. The three prizes are T-shirts, not money, gambling credit or alcohol.

Legitimate winner communications come only from an address ending in @galenori.com. We will never ask a winner to:

• pay a release, courier, verification, tax or administration fee;
• make a deposit or open/fund a casino account;
• send cryptocurrency, gift cards or cash;
• provide a card number, online-banking password or one-time security code; or
• gamble in order to qualify or claim a prize.

Report a suspicious message to hello@galenori.com and do not send money or sensitive credentials.

3. General safer-gambling principles

If you choose to gamble with a lawful third-party operator, remember that gambling outcomes are uncertain and products are designed so the operator has a long-term advantage. Gambling should never be treated as a reliable source of income or a way to solve debt.

• Set a money limit first. Use only discretionary money you can afford to lose after housing, food, bills, debt repayments and savings.
• Set a time limit. Decide when you will stop and use alarms or operator tools to enforce the decision.
• Never chase losses. Increasing stakes or continuing longer to recover money can rapidly deepen harm.
• Avoid borrowing. Do not gamble using credit, loans, rent money, benefit payments or money entrusted to you.
• Keep a clear head. Avoid gambling when distressed, angry, lonely, sleep-deprived or affected by alcohol or drugs.
• Take regular breaks. Balance gambling with relationships, exercise, work, sleep and activities that do not involve spending.
• Review the facts. Track total deposits and withdrawals rather than remembering only wins.

No strategy, ritual, loyalty status, “hot streak” or previous result can guarantee the outcome of a genuine game of chance.

4. Signs that gambling may be causing harm

Harm can arise before a person considers themselves to have a “problem”. Consider seeking support if one or more of these patterns feels familiar:

• spending more money or time than intended;
• repeatedly trying and failing to cut down;
• chasing losses or increasing stakes to feel the same excitement;
• hiding gambling, statements, debt or losses from people close to you;
• borrowing, selling belongings, missing bills or using essential money;
• feeling restless, irritable, anxious or low when trying to stop;
• using gambling to escape stress, grief, loneliness or difficult feelings;
• losing sleep or neglecting health, work, study, whānau or relationships;
• experiencing conflict, financial pressure or concern from other people; or
• thinking that one more win will repair the situation.

Family, whānau and friends can also experience financial, emotional and relationship harm even when they do not gamble themselves.

5. Practical steps you can take now

1. Pause access. Log out, uninstall gambling apps, unsubscribe from promotions and ask operators about time-outs or self-exclusion.
2. Reduce access to money. Speak to your bank about gambling blocks, lower transfer limits, move essential bills to a protected account or ask a trusted person to support money management.
3. Write down the full position. List debts, upcoming bills and recent gambling spend without trying to win the money back.
4. Tell someone. Choose a trusted friend, family/whānau member, GP, counsellor or helpline. Secrecy often allows harm to continue.
5. Replace the routine. Plan another activity for the times, locations or emotions that normally trigger gambling.
6. Use specialist support. Free New Zealand services can help with gambling behaviour, affected family members, budgeting, debt and culturally appropriate support.

A lapse does not erase progress. Reconnect with support, review what triggered it and make the next safe decision.

6. If you are worried about someone else

Choose a calm, private time. Describe specific changes you have noticed and their effect, listen without shaming, and encourage professional support. Avoid lending money for gambling or paying debts without a wider plan, as this can unintentionally prolong the pattern.

Protect your own finances where appropriate: separate accounts, change passwords, review joint liabilities, secure important documents and seek independent budgeting or legal advice. Support services are available to family and whānau even if the person gambling is not ready to seek help.

If you fear violence, coercion, financial abuse or immediate danger, prioritise safety and contact the appropriate emergency or specialist service.

7. Protecting children and young people

Do not share gambling-account credentials or leave a logged-in device accessible. Use strong unique passwords, enable multi-factor authentication, secure payment methods and consider device or network parental controls. Avoid presenting gambling as a normal way to make money and talk openly about probability, advertising and the real cost of losses.

This website and giveaway are restricted to adults aged 18+. A person under 18 must not submit an entry using another person’s name, email or age confirmation. Parents or caregivers may contact hello@galenori.com if they believe a minor has submitted information.

8. Free New Zealand support

These services are independent from Aurum Crest. Their inclusion is informational and does not imply endorsement of this promotion.

9. Urgent wellbeing or safety concerns

If somebody is in immediate danger, at risk of injury or needs urgent emergency assistance in New Zealand, call 111 or go to the nearest emergency department.

If you feel overwhelmed or need to talk with a trained counsellor, free call or text 1737 at any time. Healthline is available 24/7 on 0800 611 116 and can provide health advice or connect callers with appropriate services.

This page provides general information, not medical, psychological, financial or legal advice. A qualified professional can consider your circumstances directly.

10. Aurum Crest contact

To report underage access, misleading winner contact or a responsible-branding concern relating specifically to this website, email hello@galenori.com. Aurum Crest is not a counselling service and cannot provide crisis support; use the independent services above when help is needed.